Inspiring hospitality business to deliver excellence, inspire brilliance and create awesome experiences
Inspiring Excellence, Delivering Brilliance, Creating Experiences
THE NEW STANDARD IN HOSPITALITY
& BUSINESS EDUCATION
Welcome to a new standard in hospitality education — where industry experience meets internationally recognised achievement
At our UK-based hospitality academy, we are more than educators; we are real hospitality professionals who have lived the industry, led teams, served guests, managed operations, and built careers from the ground up. That real-world expertise shapes every qualification we deliver, ensuring our students gain practical, professional skills that employers genuinely value.
Our programmes are fully accredited by Ofqual, the official regulator for qualifications and examinations in the UK. This means your qualification is not simply a certificate — it is a respected professional achievement recognised both in the UK and internationally.
Every qualification we offer carries real educational credits, reflecting genuine vocational skill, professional competence, and academic progression. These credits can contribute towards higher education pathways, university access, and advanced professional training worldwide — opening doors to global opportunities across the hospitality industry and beyond.
Whether you are beginning your journey, advancing your career, or pursuing international opportunities, our academy provides industry-led training with real purpose, real recognition, and real results.
fIND yOUR perfect Course
SKILL-UP WITH ONE OF OUR industry leading qualifications
Level 2 Diploma in Hospitality
level 2 Diploma in Food Preparation & Cookery
Level 2 Diploma in Team Leading
Learn the fundamentals of running a successful hospitality business through industry-led training designed by real professionals from across the sector.
Our programmes explore every core area of hospitality operations, management, guest experience, and service excellence — giving you the practical knowledge and professional confidence needed to thrive in a global industry.
As you progress, you will have the opportunity to specialise through a range of focused learning pathways, allowing you to build expertise in the area that best matches your ambitions and career goals. Each pathway is designed to develop real vocational skills and industry competence, leading to recognised professional qualifications that support both employment and further education opportunities.
Choose Your Specialist Pathway
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Food & Beverage Service
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Restaurant & Bar Operations
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Hospitality Management
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Front Office & Guest Services
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Events & Banqueting
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Culinary Operations
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Hotel Operations & Leadership
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Customer Experience & Service Excellence
Build the essential skills and professional knowledge needed to succeed in the fast-paced world of professional kitchens and culinary operations.
Delivered by experienced hospitality and culinary professionals, this programme combines hands-on culinary techniques with the operational knowledge required in modern kitchens.
From food safety and preparation methods to presentation, kitchen organisation, and professional cookery techniques, learners gain the confidence and competence expected within the hospitality industry.
What You Will Learn
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Professional Food Preparation Techniques
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Kitchen Safety & Food Hygiene
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Cooking Methods & Culinary Skills
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Menu Planning & Ingredient Knowledge
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Kitchen Operations & Teamwork
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Presentation & Service Standards
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Time Management in Professional Kitchens
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Industry Best Practice & Professional Standards forward with confidence.
Develop the practical leadership and supervisory skills needed to confidently lead teams in hospitality, customer service, and professional workplace environments.
Our Level 2 Team Leading qualification is designed for aspiring supervisors, current team leaders, and individuals looking to progress into management roles with recognised professional training.
Delivered by experienced industry professionals, this programme focuses on real workplace leadership — helping learners build the confidence, communication skills, and organisational ability required to effectively manage people, improve team performance, and support business success.
What You Will Learn
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Effective Team Leadership & Supervision
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Communication Skills for the Workplace
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Motivating & Supporting Team Members
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Problem Solving & Decision Making
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Managing Workplace Performance
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Delegation & Time Management
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Understanding Roles & Responsibilities
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Building Positive Working Relationships
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Customer Service & Professional Standards
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Workplace Organisation & Operational Efficiency.
Level 2 Award for Personal Licence Holders
Gain the essential knowledge and legal understanding required to authorise the sale of alcohol within licensed premises in England and Wales.
Our Level 2 Award for Personal Licence Holders (APLH) is designed for individuals working in hospitality, bars, restaurants, events, and licensed venues who are looking to obtain a Personal Licence and progress within the industry.
Delivered by experienced hospitality professionals, this qualification provides a clear understanding of licensing law, legal responsibilities, and the role of a Personal Licence Holder in promoting safe and responsible alcohol retailing.
Accredited by Ofqual, this nationally recognised qualification is a mandatory requirement when applying for a Personal Licence through your local licensing authority in England and Wales
What You Will Learn
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The Licensing Act 2003
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Roles & Responsibilities of a Personal Licence Holder
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Legal Requirements for Alcohol Sales
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Age Verification & Preventing Underage Sales
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Licensing Objectives & Public Safety
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Understanding Premises Licences
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Dealing with Conflict & Refusing Service
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Responsible Retailing of Alcohol
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Police Powers & Enforcement
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Maintaining Compliance Within Licensed Premises
This qualification is ideal for hospitality professionals looking to advance into supervisory or management roles within licensed environments while gaining the legal certification required by the industry.
level 2 Award for Food safety in catering
Develop the essential food safety knowledge required to work confidently and responsibly within professional catering and hospitality environments. Our Level 2 Award in Food Safety in Catering is designed for anyone working with food, including chefs, kitchen staff, hospitality teams, and food handlers across the catering industry.
Delivered by experienced hospitality professionals, this qualification provides practical understanding of food hygiene, contamination prevention, safe food handling, and legal responsibilities within commercial food environments. It is ideal for both new entrants to the industry and existing staff requiring certified food safety training.
Accredited by Ofqual, this nationally recognised qualification supports compliance with UK food safety standards and demonstrates professional competence within the workplace.
What You Will Learn
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Food Safety & Hygiene Principles
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Safe Food Handling Practices
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Preventing Cross Contamination
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Food Storage & Temperature Control
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Personal Hygiene Standards
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Cleaning & Sanitisation Procedures
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Understanding Food Safety Legislation
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Identifying Food Hazards & Risks
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Pest Control & Workplace Safety
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Maintaining Safe Catering Environments
This qualification is an essential requirement for individuals working in food preparation, catering, hospitality, and professional kitchen environments, helping you build the knowledge and confidence needed to maintain the highest standards of food safety
Level 2 Award in Food Allergen Awareness and Control in Catering
Develop the essential knowledge needed to safely manage food allergens within professional catering and hospitality environments.
Our Level 2 Award in Food Allergen Awareness and Control in Catering is designed for chefs, kitchen staff, food handlers, hospitality teams, and anyone responsible for preparing, serving, or managing food within the catering industry.
Delivered by experienced hospitality professionals, this qualification provides practical understanding of allergen management, legal responsibilities, contamination prevention, and the importance of protecting customers with food allergies and intolerances.
Accredited by Ofqual, this nationally recognised qualification supports compliance with UK food safety regulations and demonstrates professional competence in allergen awareness and control.
What You Will Learn
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Understanding Food Allergens & Intolerances
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The 14 Legally Recognised Allergens
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Preventing Cross Contamination
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Safe Food Preparation & Handling
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Allergen Information & Labelling Requirements
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Legal Responsibilities Within Catering Environments
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Communicating Allergy Information to Customers
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Managing Allergen Risks in Professional Kitchens
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Emergency Awareness & Incident Prevention
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Maintaining Safe Catering Practices
This qualification is essential for anyone working in food preparation, catering, hospitality, or customer service roles where allergen awareness and food safety are critical to protecting customers and maintaining professional standards.
Level 3 Diploma in Hospitality Supervision
Step into leadership within the hospitality industry with our Level 3 Diploma in Hospitality Supervision — a professional qualification designed for aspiring supervisors, shift leaders, and team managers looking to build strong operational and people management skills.
Delivered by experienced hospitality professionals, this programme focuses on the real demands of supervisory roles within hotels, restaurants, bars, and wider hospitality operations. It equips learners with the confidence and capability to manage teams, maintain service standards, and ensure smooth day-to-day operations in fast-paced environments.
Accredited by Ofqual, this internationally recognised qualification demonstrates genuine vocational competence and supports progression into higher supervisory roles, management training, and further professional development.
What You Will Learn
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Principles of Hospitality Supervision
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Leading & Managing Frontline Teams
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Effective Communication in Hospitality Settings
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Customer Service Excellence & Guest Experience
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Operational Planning & Shift Management
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Staff Motivation, Coaching & Support
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Problem Solving in Fast-Paced Environments
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Health, Safety & Compliance in Hospitality
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Managing Performance & Workplace Standards
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Handling Complaints & Service Recovery
This qualification is ideal for individuals ready to take the next step in their hospitality career, moving from team member to confident supervisor with recognised professional status.
Level 3 Diploma in Management
Advance your leadership potential with our Level 3 Diploma in Management — a professional qualification designed for aspiring managers, supervisors, and team leaders looking to develop the practical skills needed to lead confidently within hospitality and business environments.
Delivered by experienced industry professionals, this programme focuses on real-world management skills, helping learners build the knowledge, confidence, and operational understanding required to manage teams, improve performance, and support organisational success.
Accredited by Ofqual, this internationally recognised qualification represents genuine vocational achievement and supports progression into senior supervisory roles, higher-level management training, and further education opportunities.
What You Will Learn
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Leadership & Management Principles
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Managing Teams & Workplace Performance
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Communication & Professional Relationships
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Problem Solving & Decision Making
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Operational Planning & Organisation
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Time Management & Delegation
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Customer Service & Business Standards
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Conflict Management & Workplace Challenges
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Motivating & Developing Staff
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Understanding Business Operations & Responsibilities
This qualification is ideal for individuals looking to strengthen their management capability, progress into leadership roles, and gain recognised professional credentials within the hospitality and business sectors.
A Very Warm Welcome from our Principal
A very warm welcome to you.
I am delighted to welcome you to Service Please! Hospitality Academy, as its Founder and Principal. It is a true privilege to lead an academy built on something I have dedicated my life to—hospitality in its most genuine, uplifting, and human form.
I have enjoyed a full, fun, and deeply fruitful career in the hospitality industry. Along the way, I have experienced the energy of busy service, the joy of creating memorable guest experiences, and the pride that comes from working with passionate people who care deeply about what they do. These experiences have shaped not only my career, but my belief in what true hospitality should be.
It is from this foundation that I have created this academy—a place dedicated to sharing my passion for Food, Service, and Genuine Hospitality. At its heart, this is more than a place of learning; it is a community built on respect, excellence, warmth, and opportunity.
At Service Please! Hospitality Academy, we are committed to inspiring confidence, developing real-world skills, and nurturing the next generation of hospitality professionals who will carry this industry forward with pride and purpose.
To all who join us, I warmly welcome you into our academy and our community. You are now part of a place where learning is hands-on, standards are high, and every individual is valued.
I encourage you to embrace your journey with us fully—learn with curiosity, serve with pride, and grow with confidence.
We are truly delighted to have you here.
Enjoy your experience studying with us.
- Mr Celon Butcher
Founder and Principal
Service Please! Hospitality Consultancy & Academy